Frequently Asked Questions
Everything you need to know about your Portia and Scarlett experience.
How do I determine my correct size?
Our gowns are designed to fit true to our specific size chart. We recommend having your measurements taken professionally for bust, waist, and hips, then comparing them to our size guide found on each product page.
What is your return policy for formal wear?
Due to the delicate and high-end nature of our evening wear, we offer returns for store credit only within 14 days of delivery, provided all tags remain attached and the garment is in original condition.
How long does shipping typically take?
In-stock items are processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs clearance.
Do you offer international shipping?
Yes, Portia and Scarlett ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options such as Afterpay and Klarna for eligible customers.